Privacy Policy

EMLY AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered receptionist services.

We collect information that you provide directly to us, including:

• Account information (name, email, phone number, business name)
• Payment information (processed securely through Stripe)
• Call data and recordings for service delivery
• Communication preferences and settings
• Support inquiries and correspondence

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

We implement industry-standard encryption and security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal data.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Call recordings are retained for 90 days unless otherwise specified in your plan.

We may share your information with third-party service providers who perform services on our behalf, such as payment processing (Stripe), CRM integrations, and calendar services. These providers are contractually obligated to protect your information.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Export your data in a portable format

This policy complies with the Alberta Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA). We are committed to ensuring your personal information is handled in accordance with applicable Canadian privacy laws.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at Contact Us.