Terms of Service

This Subscription Service Agreement ("Agreement") is entered into as of the Effective Date (defined below) between EMLY AI ("Provider") and the individual or entity entering this Agreement ("Client"). The Effective Date is the date Client signs or electronically accepts this Agreement.

Provider delivers AI-powered receptionist services including automated call answering, routing, caller screening, message taking, summaries, appointment booking (per plan), CRM integrations, custom workflows, and analytics.

• Core Receptionist Plan: $99/month, 100 included minutes/month, $0.35/min overage.
• Business Plan: $149/month, 300 included minutes/month, $0.30/min overage.
• Professional Plan: $399/month, 1,000 included minutes/month, $0.30/min overage.
• Enterprise Plan: Custom pricing, 3,000+ included minutes/month.

Subscription fees are billed monthly in advance. Overage fees are billed in arrears. Late payments may incur 2% monthly interest. Service may be suspended for late payments exceeding 10 days.

This Agreement renews automatically month-to-month unless cancelled. Either party may cancel with 30 days' written notice. Provider may terminate immediately for non-payment, misuse, or breach.

This Agreement is governed by the Alberta Consumer Protection Act ("CPA") and the Internet Sales Contract Regulation ("ISCR"). As required:

• Provider must supply the Client with a written or printable copy of this Agreement immediately upon acceptance.
• The Agreement includes all mandatory disclosures: business identity, full pricing, payment terms, renewal terms, cancellation rights, and full description of services.
• Client has the right to cancel an Internet Sales Contract if required disclosures are missing, inaccurate, or not provided within the required timeline under the ISCR.
• If Provider fails to deliver the service within the timeline stated or within 30 days (if no timeline is stated), Client may cancel under the CPA.
• Refunds where required by law will be issued within 15 days of cancellation.
• Provider will maintain accessible customer service contact information for inquiries, cancellations, or complaints.

Client must provide accurate call-handling instructions, maintain system integrations, and comply with telecom laws.

Provider follows industry-standard encryption. Provider is not liable for breaches or outages caused by carriers, CRMs, or third-party systems. Provider may anonymize usage data for improvements.

Provider targets 99% uptime excluding maintenance or external outages.

Provider is not liable for missed calls, lost revenue, or indirect damages. Liability is limited to the fees paid in the prior 30 days.

Client indemnifies Provider against claims arising from misuse, unlawful activity, or Client-provided instructions.

All AI models, workflows, code, and systems remain property of Provider. Client receives a limited-use license during subscription.

Both parties agree not to disclose confidential business information except as required by law.

This document constitutes the full Agreement and supersedes prior communications.